2026-06-09 – News – www.theguardian.com
The line is vital for our elderly relative’s care, but after 20 calls BT seems unable to resolve the problem
My elderly aunt, who lives alone, has been unable to receive incoming calls for more than two months after BT switched her analogue service to Digital Voice.
Her care is overseen by a rota of relatives who check on her and arrange medical appointments and in-home help.
