2025-06-16 – News – www.theguardian.com

The NHS Business Services Authority contacted me even though I had paid the fee that was due

Last Christmas I was prescribed antibiotics for a post-operative infection. The pharmacy assistant insisted, despite my questioning, that I was exempt from prescription charges.

Two weeks later I returned with another prescription, and was told that they had made a mistake and I was liable for charges after all. I paid the outstanding fee on the spot.

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