2026-09-29 – News – www.theguardian.com

We are living in a collapsing property because of cost-cutting and delays over our subsidence claim

LV= General Insurance is forcing a family with three young children to live in a collapsing home because of cost-cutting and delays.

We lodged a claim for subsidence damage to our extension and conservatory in 2023. Instead of authorising the repairs recommended by independent experts, LV= has spent years stalling and proposing inadequate, superficial patching methods.

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