2025-09-29 – News – www.theguardian.com
I tried to change medical declaration owing to biopsy, but insurer said it would make two £15 charges
When I rang my travel insurer Staysure to amend the medical declaration on my annual policy, I was told I would be charged £15 for the call and needed to make the change via the web portal. Yet a popup message had instructed me to call when I tried to amend the policy online.
I wanted to inform it of a biopsy I had just undergone and I now face a second £15 charge when I call with my results. A total of £30 for two phone calls to update a £75 policy seems preposterous.
CW, London
