2026-01-12 – News – www.theguardian.com
I have paid two monthly £108 instalments but am now phone-less and out of pocket
I ordered a £544 phone from Amazon. A tracking update later informed me that it “may be lost” and I could request a refund. I pressed the refund option and was directed to customer service, which insisted I wait a week to claim.
A week later I was told I needed to file an incident report from the email address associated with my account. When I complied, the report was rejected as coming from an address that “didn’t meet certain security standards”.
